Announcements

When the internet goes down, one announcement saves a queue of questions at the counter.

Go to Announcements, then:

1. Pick a type: Outage, Back online, Maintenance or Notice. Each starts with a ready-made message you can edit.
2. Choose who: customers with a plan running now, customers seen in the last 30 days, or everyone, at one location or all.
3. Choose channels: SMS, WhatsApp and/or email. You see how many customers each channel will reach before you send.
4. Send. You'll be asked to confirm; announcements can't be recalled.

Delivery updates appear on the announcement as messages go out: sent, failed or skipped (for example when a customer has no email address). Nobody gets the same announcement twice.

To protect your customers from spam, announcements need a confirmed email and verified phone on your account.