Troubleshooting

#The Wi-Fi page doesn't open

• Make sure the phone is on your guest Wi-Fi, not another network.
• Open a plain website such as neverssl.com. Some phones only show the page when a non-secure site is opened.
• Check the gateway is Online on the location's page.

#A customer paid but isn't connected

Open the payment under Payments. Its trail shows exactly where it stopped:

• Waiting for confirmation: the provider hasn't confirmed yet. Wispot re-checks automatically; most resolve within minutes.
• Failed or amount mismatch: the payment wasn't accepted, so no access was given. Refund it in your payment dashboard if money was taken.
• Paid, access created, but not online: ask them to reconnect to the Wi-Fi. If their device limit is reached, remove an old device from their customer page.

You can always give access from the customer's page as a goodwill fix.

#Gateway stays offline

• Check the router has internet (can it ping 1.1.1.1?).
• Check the WireGuard interface is running and its peer shows a recent handshake.
• Re-run setup from the location page if the setup token expired (tokens last 24 hours).

#Payment notifications aren't arriving

• Compare the webhook URL in your payment provider with the one in Settings → Payments. It must match exactly.
• Test keys and live keys have separate webhook settings in Paystack, Flutterwave and Monnify. Set the webhook URL in both.

Still stuck? Email [email protected] with your location name and, for payments, the payment reference.